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LET’S TALK!

FREQUENTLY ASKED QUESTIONS

 No, The Shuffle Busses run in snow, ice and very adverse alpine conditions. To that end, the times dependent on road conditions. On a good clear run it takes about 20min per trip. 

Grid reference  41 30’23”S  147 37’33”E on Google Earth

11km up from the bitumen turnoff of the C401 main road, there are signs at the bottom at the intersection.

There is free car parking on the right hand side of the road. The Shuffle Bus then collects you from this point and takes you the further remaining 8 kilometres to the top.

All the Snow Sports Shuffle Busses are white Landcruiser Troop Carriers and all look the same.

Our main season runs from June to September.

Our Facebook and Instagram are updated frequently during the season with information about conditions. We also have a live camera so you can check conditions out for yourself HERE.

For weather forecasts please CLICK HERE

During the winter season every vehicle travelling past the BLSS Shuffle Stop  MUST  carry chains and fit when directed. The law requires you to do so please see Parks & Wildlife website for more information

ALL vehicles, 4WD and 2WD, need to carry chains past the past the Shuffle Bus Stop. Parks and Wildlife Service check and turn people back if they do not have chains.

Not only do you have to carry the chains you have to know how to fit them correctly, to the driving wheels of your car, and know how to drive safely and confidently when the chains are on your vehicle.

Yes accept EFTPOS and cash payments on site. Please note that there are no ATM facilities on the mountain.

BEN LOMOND CABINS – BOOKINGS COMING SOON

Our team has been working hard through the summer to upgrade the Creek Cabins in Ben Lomond Village. Follow our Facebook and Instagram for more updates.

 

ON TOP OF BEN LOMOND

Tas Rovers Ski Club 

Rovers Facebook Page

Rover Ski Club Website

Email : bookings@RoverSkiClub.com

Northern Tasmanian Alpine Club
NTAC Website

LAUNCESTON & SURROUNDS

Brickendon Estate – Longford
World Heritage Listed Colonial Farm Village & Accommodation
Brickendon Estate Website
Phone: 03 6391 1383
Email: information@brickendon.com.au

Mercure Launceston
3 Brisbane Street, Launceston
Mecure Launceston Website
For direct bookings:
Phone: 03 6331 2055
Email info@mercurelaunceston.com.au

Bookings are open for  Rentals, Lessons, and the Creek Cabins.

CLICK HERE FOR RENTALS & LESSON BOOKINGS

CLICK HERE FOR CREEK CABIN BOOKINGS

We do not run the lifts. For any information regarding lift operations please contact Ben Lomond Ski Lifts 

CLICK HERE for information on how to get to Ben Lomond by car.

Don’t have your own car
CLICK HERE to learn about tours which include transport between Launceston and Ben Lomond.

The BLSS building is home to the only on-mountain cafe, serving an impressive array of delectable treats. From gourmet pizzas toscrumptious pastries and an abundance of hot beverages to warm you up from the inside out. 

Yes, Ski and Snowboard lessons are available wirth our team of friendly and experienced instructors. Bookings for lessons are comging soon!

There is a limited amount of Telstra coverage within the BLSS building. Reception is limited across other areas of the mountain. 

Email

hello@tasmania.ski

PHONE

0474081163

Mailing Address

PO Box 253
Launceston TAS 7250

Location

Alpine Ski Village
Ben Lomond Rd
Ben Lomond TAS 7212

PRIVACY POLICY

We respect your privacy

  1. We respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
  2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
  3. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
  4. You may contact us in writing at the address listed on our website for further information about this Privacy Policy.

What personal information is collected

  1. We will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
  2. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
  3. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
  4. Additionally, we may also collect any other information you provide while interacting with us.

 How we collect your personal information

  1. We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
  2. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

How we use your personal information

  1.  We may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
  2.  We will use personal information only for the purposes that you consent to. This may include to:
    (a) provide you with products and services during the usual course of our business activities;
    (b) administer our business activities;
    (c) manage, research and develop our products and services;
    (d) provide you with information about our products and services;
    (e) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
    (f) investigate any complaints.
  3. If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
  4. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
  5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

Disclosure of your personal information

  1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
  2. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

General Data Protection Regulation (GDPR) for the European Union (EU)

  1. We will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
  2. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
  3. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
  4. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
  5. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
  6. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
  7. We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
  8. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

Your rights under the GDPR

  1. If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. We comply with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU
  2. Except as otherwise provided in the GDPR, you have the following rights:
    (a) to be informed how your personal information is being used;
    (b) access your personal information (we will provide you with a free copy of it);
    (c) to correct your personal information if it is inaccurate or incomplete;
    (d) to delete your personal information (also known as “the right to be forgotten”);
    (e) to restrict processing of your personal information;
    (f) to retain and reuse your personal information for your own purposes;
    (g) to object to your personal information being used; and
    (h) to object against automated decision making and profiling.
  3. Please contact us at any time to exercise your rights under the GDPR at the contact details on our website.
  4. We may ask you to verify your identity before acting on any of your requests.

Hosting and International Data Transfers

  1. Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to Australia, USA, UK, Canada.
  2. We and our other group companies have offices and/or facilities in Australia, USA, UK, Canada. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from our Data Protection Officer.
  3. The hosting facilities for our website are situated in Australia, USA, UK, Canada. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from our Data Protection Officer.
  4. Our Suppliers and Contractors are situated in Australia, USA, UK, Canada. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from our Data Protection Officer.
  5. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Security of your personal information

  1. We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
  2. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
  3. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information

  1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us.
  2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

Complaints about privacy

  1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to us via email. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

  1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Website

  1. When you visit our website
    When you come to our website, we may collect certain information such as browser type, operating system, website visited immediately  before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
  2. Cookies
    We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
  3. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
  4. Third party sites
    Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

 

Updated 29 June 2021

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Terms & Conditions

RISK WARNING – Recreational activities (including skiing, snowboarding, tobogganing) involve a significant risk of physical harm or personal injury including permanent disability and/ or death to participants. Any such injury may result not only from your actions but also from the action, omission or negligence of others. 

There are inherent risks associated with these activities that common sense and personal awareness can reduce. These risks include rapid changes in weather and surface conditions, the lack of directional and speed control as well as natural and artificial hazards. 

 

AGREEMENT – By booking with Ben Lomond Snow Sports, I hereby agree to adhere to the following terms and conditions. I enter into this agreement personally and also as the authorised agent for each user.

I confirm that all details I have provided are complete and accurate. I understand that the accuracy of these details is crucial for determining the suitability of the equipment and setting it up correctly. 

 

USE AND RETURN OF EQUIPMENT – On behalf of each user, I accept the following conditions:

I am fully responsible for the equipment throughout the duration of the rental period. The equipment must not be taken outside of Ben Lomond without written permission from Ben Lomond Snow Sports.

Prior to receiving the equipment, I had the opportunity to personally inspect it and found it to be in good working condition.

If I fail to return the equipment by the agreed return date after 5pm, I will be charged an additional hiring fee calculated at the daily hire rate. I authorize you to charge my credit card for any such additional fees.

 

DAMAGE TO EQUIPMENT – If I fail to return the equipment in the same condition as when I received it, I agree to pay the full retail cost of replacing the damaged equipment. In such a case, I hereby authorize you to charge my credit card for the full retail cost of the damaged equipment. If the funds are insufficient, I will promptly pay the remaining balance.

 

LOSS OF EQUIPMENT – I understand that if I do not return the equipment or any part of it, I must pay the full retail cost to replace the equipment. I hereby authorize you to charge my credit card for the full retail replacement cost of the equipment. If the funds are insufficient, I will immediately pay the remaining balance.

 

ACKNOWLEDGEMENT AND ACCEPTANCE OF RISK – I have read and informed each user about the Risk Warning. On behalf of each user and personally, I acknowledge that:

Recreational activities (including skiing, snowboarding, tobogganing) involve a significant risk of physical harm or personal injury including permanent disability and/ or death to participants. Any such injury may result not only from your actions but also from the action, omission or negligence of others. 

You engage in any recreational activity at your own risk and you acknowledge that Ben Lomond Pty Ltd  is not liable for any breach of any express or implied warranty that services it provides will be provided with reasonable care and skill.

There are inherent risks associated with these activities that common sense and personal awareness can reduce. These risks include rapid changes in weather and surface conditions, the lack of directional and speed control as well as natural and artificial hazards. 

I have entered into this agreement and have read, understood and acknowledged the terms of entry including the warning, exclusion of liability, release, indemnity and information provided elsewhere in relation to this activity.  

 

 

REFUND POLICY

 

Bookings at Ben Lomond Snow Sports are non refundable. We operate in a highly remote location and plan our operations around your booking. Ben Lomond Snow Sports are unable to guarantee snow conditions or lift operations (lifts at Ben Lomond are operated by an external provider) so please consider this when booking. 

 

Ben Lomond Snow Sports reserve the right to cancel any services with or without notice as deemed necessary due to adverse weather or snow conditions. Ben Lomond Snow Sports reserve the right to cancel any tour with or without notice as deemed necessary for the well-being and safety of its patrons & staff. Ben Lomond Snow Sports is not responsible for the operation of Ben Lomond Rd. In such circumstances whereby Ben Lomond Snow Sports is required to cancel a service or access to the lower carpark is restricted a refund will be offered as required. 

 

The date and time of your booking can be changed up to 48 hours in advance of your original booking time. All rescheduling requests must be emailed to hello@tasmania.ski and are subject to availability. Requests received less than 48 hours prior to your original booking time will not be eligible for any change or credit.

 
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